Shipping policy
Metsovo Shipping Policy
At Metsovo, we are committed to delivering your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 2–3 working days (Monday to Friday, excluding holidays).
During high order volumes or promotional periods, processing may take slightly longer. We will notify you if there are any significant delays.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- 6–10 working days depending on your location and local carrier delays
Please note that delivery times are estimates and may vary due to factors outside our control such as customs processing, weather conditions, or courier delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.
If you do not receive tracking information within a few days after ordering, please contact us at:
info@metsovo.us
Shipping Costs
Shipping fees (if applicable) will be calculated at checkout. In some cases, we may offer free shipping promotions, which will be clearly stated on our website.
Delayed Orders
While we aim to meet all delivery estimates, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at:
info@metsovo.us
Lost or Stolen Packages
Metsovo is not responsible for lost or stolen packages once they have been marked as delivered by the courier.
If you believe your package is missing, please contact the shipping carrier first, then reach out to us for assistance.
Contact Us
If you have any questions about shipping, feel free to contact us:
Metsovo
Email: info@metsovo.us