Refund policy
Return & Refund Policy
At Metsovo, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before making a purchase.
Returns
We accept returns within 30 days of the date your order was delivered.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Not damaged, worn, washed, or altered
- Accompanied by proof of purchase or order confirmation
To start a return, please contact us at:
info@metsovo.us
Please include your order number, full name, and reason for the return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used or opened products
- Personal care or beauty items that have been opened
- Items marked as final sale
- Gift cards
- Products damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
info@metsovo.us
Please include your order number and clear photos of the item and packaging. We will review the issue and offer a replacement, refund, or suitable solution.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
For exchange requests, please contact us at:
indo@metsovo.us
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may still request a return after receiving the item, subject to this policy.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as processing times may vary.
If you have done this and still have not received your refund, contact us at:
info@metsovo.us
Contact Us
For any questions about returns or refunds, please contact us:
Metsovo
Email: info@metsovo.us